Regional Call Center Build-Out

For the build-out of the Regional Call Center, SPAAN Tech, Inc. acted as the Program Manager of the infrastructure design and technology coordination processes as ComEd simultaneously relocated two call centers (one local and one out-of-state) into one newly designed facility, able to handle four times the number of agents without any loss of service.

This project involved installing two LAN Closets per floor to achieve all-encompassing connectivity. SPAAN Tech, in addition to the above services, coordinated all of the new circuitry, fiber extension of the Sonet ring, and the move and reinstallation of equipment.

Client Name:  ComEd